Returns & Refunds

This page is a draft and should be checked against the exact products and fulfilment arrangements before publication.

Your consumer rights

Customers retain their statutory rights under UK consumer law. For online purchases, cancellation rights can apply, subject to legal exceptions.

Fresh food products

Because coffee is a food product that is freshly roasted/ground to order, the normal cancellation rules can have exceptions in some circumstances. We will explain any applicable cancellation restriction before purchase.

Incorrect or damaged orders

If you receive the wrong product or your order arrives damaged, contact us promptly at info@paisleycoffeecompany.co.uk. We will work with you to resolve the issue.

Refunds

Where a refund is due, it will normally be made using the original payment method.